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Listening CEFR B2 Topic: airports

Behind the Scenes at the Airport

What this tests: listening for detail, opinion, attitude, purpose and what the speaker implies.

Instructions

Listen to the interview with an airport operations manager. For each question, choose the correct option (A, B or C) based only on what you hear. You will hear the recording twice.

🎧 Listen to the instructions

🎧 Listen to the recording, then answer the questions. You can replay it as many times as you need.

1. According to the manager, what has biometric passport control mainly achieved?

A — It has reduced waiting times significantly B — It has made shoe and liquid checks unnecessary C — It has reduced staffing requirements at passport gates

2. Why does the manager say the airport is unusually quiet in the early morning?

A — Technical checks delay the first departures of the day B — Business travellers haven't arrived at the airport yet C — Flights to far-off destinations usually take off later in the day

3. What does the manager identify as the biggest cause of delays?

A — Technical faults with aircraft B — Poor scheduling of crews C — Weather conditions

4. What final piece of advice does the manager give to prevent panic at the gate?

A — Make sure your travel documents stay together B — Ask staff to escort you directly to your gate C — Arrive at least two hours before departure

5. Why does the manager encourage nervous passengers to ask staff questions?

A — It helps staff identify which passengers are flying for the first time B — It reduces the length of check-in queues during peak hours C — It stops passengers from roaming the terminal in confusion

6. What does the manager say most passengers overlook despite it working well?

A — The system that sorts and matches luggage to flights B — The biometric gates at passport control C — The equipment used to forecast weather conditions

7. How long has the manager worked at the airport?

A — Nearly ten years B — More than fifteen years C — Almost five years

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🎬 Video walkthrough

This exercise read aloud, sentence by sentence: a pause to answer each question, the hint after the pause, then the answer and why. It gives the answers — try the exercise first.

14 min. All video walkthroughs